British Airways has been fined £20M by the Information Commissioner’s Office (ICO) in a 2018 data breach scam that compromised the information of more than 400,000 customers.
United Airlines launched a new chat function – the United Automated Assistant – to give customers a contactless option to receive immediate access to information about cleaning and safety procedures put in place due to COVID-19.
United Airlines announced that, along with other Airlines for America (A4A) members, it will strengthen mandatory mask policies to further mitigate against the spread of COVID-19 and help continue to keep passengers and crew safe.
JetBlue announced that starting May 4 all customers will be required to wear a face covering during travel. The policy comes after the airline began requiring all crewmembers to wear face coverings while working.
With thousands of employees and passengers in the air every day of the year, as well as having to comply with a variety of regulations and being accountable to both travelers and the government, United Airlines’ Managing Director of Global Security and Compliance, Rich Davis, has a big job.
