Retail security: Lessons from the front line

Hasan Afzal started in security in 2012, working as a relief security officer in shopping centers, restaurants and entertainment venues, as well as other facilities. He brings lessons from each sector with him into his role as the sole security officer at Kew Retail Park in West London.

The shopping center is situated in a residential area of London and draws consumers to its facilities with the seven stores occupying the building. From a café and restaurant to many large retail chains, Afzal helps the tenants of Kew Retail Park work together to conduct investigations into active or potential threats.