The vast majority of business travelers feel their companies take duty of care seriously, yet access to various risk management services is far from universal, according to research from the GBTA Foundation, the education and research arm of the Global Business Travel Association.
Roughly one-third of German, French and UK business travelers say their organization does not provide an assistance hotline to call in an emergency or unexpected event – one of the most basic services available.

The study, Travel Booking Behaviour Impacts on Safety, conducted in partnership with Concur, also revealed that about one-half of business travelers agree that not booking through company channels can impact their safety by making it more difficult for their company to locate or contact them in an emergency. Despite this, more than three in five travelers have booked outside of their company channels at least once in the past year even when they had access to an Online Book Tool (OBT).