At New York City’s Metropolitan Hospital, one of New York City Health and Hospital Corporation’s 11 acute care facilities, the mission is to provide high-quality care and comprehensive health services to all New Yorkers regardless of ability to pay, says Anthony Notaroberta, Director of Operations at Metropolitan Hospital. The hospital’s security department has some of its own core values as well, specifically keeping staff, patients and visitors safe, being committed to constantly developing and learning, striving for excellence and effectively managing resources.
As a former Chief Law Enforcement Executive, Notaroberta is well-acquainted with structure and rigidity. However, those characteristics don’t have much of a place in the healthcare sector. “Here, there is a lot of flexibility and that’s necessary because no two patients are alike and everybody’s needs are a little different,” he says. “The biggest challenge for me was being able to adapt to rapidly changing issues really fast because here, you can do things differently, depending on the situation.”