TSA Opens Yelp Account
In a new partnership with Yelp Inc., the U.S. government is inviting taxpayers to rate its services and leave comments about their services, including the TSA.
The General Services Administration and Yelp announced the new service, saying it will help federal agencies be more responsive to complaints and improve how they serve taxpayers. Reviewers will be able to rate things like the bathrooms at Yellowstone National Park, the Social Security Administration’s customer service, local post offices and the TSA.
“Adding customer satisfaction ratings and reviews to public services just got easier now that Yelp offers a terms of service for official government use,” the GSA said in a statement on its digitalgov.gov website.
“As this agreement is fully implemented in the weeks and months ahead, we’re excited to help the federal government more directly interact with and respond to the needs of citizens,” Yelp said in a statement.