Are IT managers adding purchasing physical security products to their job descriptions? Yes, said a report from IMS Research. The report said that IT managers are involved in almost 60 percent of decisions to purchase IP-based physical security products, according to a report from IMS Research. The report was based on a survey of North American integrators and installers of IP-based security products, and also found that more than three quarters of the companies surveyed dealt with IT managers more now than they did one year ago.
In addition, almost 60 percent of the systems installers surveyed thought that vendors do not provide adequate support for their IP-based security products. More than 40 percent of systems integrators agreed that vendors were not meeting their needs, the survey said. Top of the list of requested support was additional training, demonstration materials, telephone and web-based support and better software and SDKs.