Visitor management needs to consist of more than just colored badges and paper sign-in sheets. The Connecticut Children’s Medical Center understood that when it began the search to improve upon that type of visitor management “system.”
The medical center’s search for a better solution was accelerated by a security incident in early 2005, after which the state asked the hospital to enhance the way they processed and tracked visitors.
Getting the right pass for the right person was an “extremely cumbersome” process, according to Phillip LeClair, CHPA, security manager at Connecticut Children’s Medical Center.
The medical center initially became interested in a feature set that closely aligned with their organizational goals: To manage visitors securely, flexibly and simply. Of particular interest was the ability to configure the solution with all of the peripherals the medical center wanted, including business cards, drivers’ licenses and barcode scanners as well as digital cameras.