According to a recent retail report by Motorola Solutions, petty theft (54%), grab-and-run theft (35%) and hostile customer interactions (31%) have increased in the last year. Two out of three retailers are at least somewhat concerned for their personal safety at work heading into the holiday shopping season.
Retail workers and managers said they access landline telephones (58%) and PA systems (45%) to report store safety concerns while nearly one-third (28%) would rely on yelling to inform coworkers of an incident.