At the heart of our mission at Southwest Airlines is an unrelenting dedication to deliver the highest quality of customer service in the industry. After all, we’re in the service and hospitality industry. Our purpose is to connect people to what’s important to them in their daily lives. In order for the security team to make a meaningful contribution to the success of the company, we can’t deviate from those core beliefs.” This is the mission statement of Vance Toler, the Director of Corporate Security for Southwest Airlines.
Since 1955 McDonald’s has been proud to serve the world some of its favorite food. Along the way, McDonald’s not only lived through history, but created it: from drive-thru restaurants, to Chicken McNuggets, to college credits from Hamburger University and much more.
Honeywell is a Fortune 100 diversified technology and manufacturing leader, serving customers worldwide with aerospace products and services; control technologies for buildings, homes and industry; turbochargers; and performance materials. With such diversity of opportunity at Honeywell, having the right controls and security in place is critical to long-term success.
And Duke’s security team assures it. “Thinking about the higher education and healthcare facilities at Duke, it is amazing what occurs on a given day. Students learn something that will change their life. Another person’s life will be saved at the hospital. A researcher will make a discovery that changes quality of life for others. There may be a wedding in the chapel. There is a high likelihood Duke will compete for or win a national sports championship. And we have celebrity speakers and lecturers visiting frequently. This is a very rewarding, exciting and dynamic environment,” Chief Dailey explains.
The nature of providing health care services is changing, particularly as the focus shifts from hospital-based care to providing care in more cost-effective settings. The introduction of the Affordable Care Act and other key drivers are making it increasing important for health care providers, and their supply companies, to reduce costs for customers and patients, says Greg Halvacs, the Chief Security Officer and Senior Vice President for Global Security, Flight Operations and Global Real Estate at Cardinal Health, a health care services company based in Dublin, Ohio.
In more than 5,300 AutoZone stores in the U.S., Puerto Rico, Mexico and Brazil, the number one job for AutoZoners is to provide “Wow! Customer Service.” And AutoZone’s security focus is no different, says Jerry Blum, Director of Security Services for AutoZone. The security team’s focus is on more than just customers. There are vendors, employees and other business partners, too.
Personal branding is a consideration that is frequently overlooked by those who are seeking a career change or wanting to improve their upward mobility within their organizations. Too often, it is misunderstood and seen as being self-aggrandizing, egotistical or even perceived as “brown nosing.” While there are ample examples of this, these reflect poorly thought out and executed strategies.
Last year the Security 500 Report research identified the Risk-Nado facing security organizations. It pointed out how global risk matrix, the role of security and the expected results were all expanding quickly. As a solution, we identified with the theme of the book (and movie) “Money Ball” and the application of quantifiable mathematics to predict how a player will do in a specific situation.
Over the past year, the Infosec Team in Cisco’s Threat Response, Intelligence and Development group launched a Unified Security Metrics (USM) program as a way to make sense of volumes of network data and reduce security risk.
What can enterprises across every sector learn from sporting event security? Start with planning, customer service and teamwork. Also, learn how Wal-Mart is boosting its associates’ emergency preparedness and how to outfit your in-house security officers. Read all of this and more in the July 2015 issue of Security.