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Hospitals, assisted living centers, nursing homes and other healthcare providers are under constant pressure to keep their facilities safe while managing costs. In addition, they need to manage constant visitor traffic, open access in multiple buildings, hectic emergency departments, confidentiality requirements, governmental standards and patient satisfaction surveys. To effectively deal with all these issues, more and more healthcare institutions are opting to outsource their physical security services.
At Columbia College, a 16-building private liberal arts college in Chicago’s South Loop neighborhood, Bob Koverman, the associate vice president of campus safety and security, says there is no silo or separation between the 70-75 contracted security officers and supervisors and the in-house security staff on campus.