Retail businesses have arguably been one of the industries hardest hit by the current COVID-19 pandemic, with layoffs across the industry and multiple large retailers declaring bankruptcy in the past few months.
The pandemic has redefined what it means to be a resilient business, especially when it comes to retail. “Essential” businesses that have remained open, such as supermarkets or pharmacies, have had to figure out how to operate safely in this new world. Meanwhile, many retailers around the world have had to close their doors, are trying to understand the changes needed to re-open physical stores, and in many cases build an online presence.