It’s a story healthcare professionals hear often – being near family, surrounded by familiar and caring people, can help patients heal better and faster. This is the basis behind the family-centered care philosophy at University of Michigan hospitals and health centers in Ann Arbor, Mich., but the conundrum lies at the intersection of patient service and security.
Marilyn Hollier, CHPA, CPP, is the Director of Hospitals and Health Centers Security for the University of Michigan Division of Public Safety and Security. While she manages the security programs for several hospitals, clinics and offices, visitor management levels differ throughout the facilities, ranging from after-hours badging at adult hospitals and 24/7 visitor access management and badging at the new C.S. Mott Children’s Hospital.