Jim Sawyer has a lot of “friends for life” at work.  Some of the “friends” Sawyer has made were at one time hostile, angry and frustrated clients, people tested by enormous stress levels.  

Depending on the environment you’re in, physical safeguards such as desks, railings and panic buttons can be helpful deterrents. “You don’t want to make it look like a prison, but at the same time, you can make minor modifications that help protect.