de escalation techniques - Page 1

Education & Training

Why Everyone Should Be Trained in De-Escalation

If the community trusts those that are tasked with enforcing its rules/laws, everyone is better off.

Andy Altizer

Bill Hildebrand

Timothy S. Murphy

August 8, 2025

De-escalation is a valuable tool for teachers, front desk professionals, managers, and just about anyone that works with others.

New York healthcare network expands K-9 security program

Security Staff

January 18, 2023

The Bassett Healthcare Network has expanded its K-9 security unit and will continue expansions in 2023, aiming to bolster physical security.

University of Guelph pairs campus safety officers with mental health workers

October 7, 2021

Existing partnerships between mental health professionals and local police forces have reduced emergency hospital admissions by around 80%, according to the Canadian Mental Health Association of Waterloo-Wellington Director of Services Jeff Stanlick.

Michigan Medicine Security implements de-escalation training to improve safety

February 16, 2021

Multiple Interactive Learning Objectives (MILO) — recently implemented by Michigan Medicine Security — provides realistic, life-sized scenario training. The learner is surrounded by screens upon which scenarios are projected. The scenario library includes a disruptive visitor at the nurse’s station, a breakroom argument that escalates to an unsafe level, a person experiencing a mental health crisis and many others.

Jim Sawyer: Embracing Authentic Customer Service for the Ultimate Security Strategy

Diane Ritchey

November 1, 2014

Jim Sawyer has a lot of “friends for life” at work. Some of the “friends” Sawyer has made were at one time hostile, angry and frustrated clients, people tested by enormous stress levels.

Mitigating Workplace Violence Risks with Awareness, Deescalation

Workplace violence incidents happen every day, in every industry, and statistics show reports that these events are on the rise.

Sarah Ludwig

September 1, 2014

Depending on the environment you’re in, physical safeguards such as desks, railings and panic buttons can be helpful deterrents. “You don’t want to make it look like a prison, but at the same time, you can make minor modifications that help protect.