Global research commissioned by Versa Networks examining the adoption of Secure Access Service Edge (SASE) by businesses during the lockdown revealed that the adoption of SASE has skyrocketed during the pandemic. Thirty-four percent of businesses claim to already be adopting SASE in the past year, and an additional 30% plan to do so in the next six to 12 months. However, despite this rapid uptake of SASE, the majority (69%) of IT and security professionals surveyed remain confused about its true meaning.

The research, conducted by Sapio Research across 500 security and IT decision makers working at mid to large enterprises in the US, UK, France, and Germany, revealed that 84% of businesses have accelerated their digital transformation and move to the cloud during the pandemic, and almost half (44%) of businesses anticipate their employees will continue to work remotely, either fully or part-time, once pandemic restrictions are lifted. Published today, the global digital transformation survey “Experiences and Attitudes Towards a Post-COVID Workforce” is available from Versa Networks.

Lessons learned during the pandemic have contributed to the adoption of SASE, which promises the best of seamless security and high performing, reliable connectivity across cloud, hybrid and on-premises networks. The survey findings revealed that IT and Security teams have struggled to deal with multiple complaints from workers; more than a third (36%) of respondents’ end users complained of dropped connections when using bandwidth-hungry applications such as videoconferencing, and others suffered from the lack of real-time tech support (31%). Security issues have abounded, including the inability to enforce security policies across the remote workforce (37%), or to spot new threats facing users (34%), according to respondents.

Given this picture of fractured security policies and failing connectivity, companies are moving towards SASE to fix the problems, with nearly 9 out or 10 companies (87%) re-evaluating their remote connectivity policy over the past year. SASE has overtaken VPNs as the connectivity of preference, with 23% implementing VPNs versus 34% choosing SASE.

However, despite its popularity, SASE remains misunderstood by the majority of IT and security professionals. A mere 31% of respondents were able to correctly identify the definition of SASE as “the convergence of networking and security services like CASB, FWaaS and Zero Trust into a single cloud-native service model”. Despite this confusion, the top reason for adopting SASE is clear – to improve the security of devices and applications used by remote users, according to 43% of the survey respondents. This was closely followed by 31% stating the desire to prioritize the performance and delivery of business-critical applications in the cloud, and the need to support more remote workers (31%) as key reasons behind SASE adoption.

Other interesting findings include the following:

• Nine out of ten businesses prioritize security ahead of visibility and control, bandwidth and connectivity or user experience, when adopting SASE
• While security is the most compelling reason for adopting SASE, for three in five businesses the responsibility for deciding to implement SASE rests with the IT team versus executive staff, the c-suite, or the board of directors
• The IT team ranks way ahead (49%) of any other department as the most likely to complain about unreliable connectivity
• Video conferencing and collaboration apps have posed the greatest challenges in terms of consistent performance and reliability, according to 36% of respondents

For a copy of the global digital transformation survey “Experiences and Attitudes Towards a Post-COVID Workforce,” see: https://versa-networks.com/resources/ebooks/experiences-and-attitudes-towards-a-post-covid-workforce/.