Public safety has taken on new meaning in 2021 as local officials and first responders alike are tasked with informing, protecting and responding to residents not just about issues related to the pandemic, but also the everyday emergencies that continue to occur. To understand some of the emergency communication challenges facing state and local agencies, Rave Mobile Safety partnered with independent research firm Researchscape to field a national survey of more than 1,000 American adults in late 2020 and early 2021.