CISA Publishes Guidelines for 911 Centers Regarding Pandemic
911 centers, including emergency communication centers (ECC), public safety answering points (PSAP), emergency operations centers (EOC), public safety communication centers (PSCC), and other public service command centers are a critical component of emergency communications, and they face a unique set of challenges when planning for, and responding to, pandemics. CISA’s Guidelines for 911 Centers: Pandemic document suite aims to assist public safety partners across all levels of government when developing plans and actions regarding governance, procedures, staffing, and cleaning and disinfecting in response to a pandemic.