DOT Issues Second Warning to Airlines Regarding Refund Policies
The Department of Transportation has issued its second warning to airlines regarding their policies over airline ticket refunds during the coronavirus pandemic.
DOT Secretary of Transportation Elaine L. Chao said that in a typical month, the Department receives approximately 1,500 air travel service complaints and inquiries. However, in March 2020 and April 2020, more than 25,000 air travel service complaints and inquiries were filed, many of which concern refunds.