"With major terminal construction projects now underway in Los Angeles, Boston, Chicago, Atlanta and many other airports, it is becoming impossible for travelers not to experience some form of disruption," said Michael Taylor, Travel Intelligence Lead at J.D. Power. "While these projects are absolutely necessary to address surging demand, they are currently causing passenger delays and confusion. This translates into a rushed passenger experience and less money spent on food, beverage and retail—and it's slowing the progress of the airport satisfaction we've seen in the past several years."