Financial Services Company Reduces Incidents with Security Upgrade
A financial services company operated disparate security systems for access control, alarm management, intercom, video, and visitor management at their corporate campus headquarters. Construction of a new building provided an opportunity to upgrade the security system and overall security program. They sought a security partner that could meet the traditional security needs of the 160-year-old financial services company while also delivering cutting edge technology. With G4S, they found a company that could bring both -- unmatched security expertise and innovative technology.
The company selected AMAG Technology (a G4S Company)’s, Symmetry Access Control and Symmetry GUEST visitor management system, and G4S Security Personnel to post entrances and check in visitors.
Each campus has a Security Operations Center that is manned 24 hours a day. Operators use Symmetry to acknowledge and log alarms and buzz people in via the intercom and video integration.
G4S Security Personnel undergo 80-120 hours of on-site training including patrol, access control, customer service and the use of Symmetry GUEST Visitor Management. Security personnel look up the pre-registered visitor in the system and print their badge. They get visitors checked in quickly and provide a positive customer experience. Symmetry GUEST tracks the number of visitors they receive and can break down the information by building. The data allows management to refine their process and become more efficient, enabling supervisors to re-adjust security personnel to assist the busier lobbies during peak times.
By moving to Symmetry, and automating their processes and documentation, the company experienced an 86 percent reduction in the number of processes (alarm activity, forced access, timed access, doors propped open, duress calls), producing a time savings of 14 hours per month. All posts and open security officer positions were filled within the required time period. Security, facilities, safety, criminal and medical incident reports decreased by 84 percent.