Companies in every industry are investing heavily in corporate command centers – dedicated physical spaces for risk response such as NOCs, SOCs, etc. – with the hope of building a risk resilient organization, but many are falling short of expectations and not providing real value.
Operators in the room are on their phones, either receiving or relaying information about security – physical and cyber-related events. Welcome to Exelon’s Security Operations Center (ESOC), with three entities: the ESOC, the Incident Command Center (ICC) and the Cyber Security Operations Center (CSOC).
“Leadership must also come from the C-Suite to positively influence security’s mission in a holistic manner. Security’s goal is to be viewed as a significant business enabler and partner.”
November 5, 2013
“Leadership is about understanding yourself first, recognizing strengths and weaknesses, and targeting continuous improvement,” says Mike Howard, Chief Security Officer at Microsoft. “It is an attitude and mindset to focus on the team and organizational goals first. Leaders are able to change focus from subject matter expertise to a focus on their team by setting strategic goals, letting go of the details and steering the team through execution.”
Global Security Operations Centers (GSOCs) are a valued necessity to support an enterprise’s global business goals and operations today, but building one requires buy-in, organization and insight from the enterprise’s internal and external customers, including its GSOC operators.