After 20 years spent focusing on financial crimes investigations in the Secret Service, Phil Hopkins, Vice President of Global Security at Western Union (WU), found transitioning to the financial area of the private sector to be pretty painless.
Monitoring emerging trends, customer likes and dislikes, and understanding unmet customer needs can determine how rapid a rate of incline or decline your business experiences. Companies spend millions of dollars conducting surveys of customers, potential customers, industry experts and key opinion leaders to determine if their products or services effectively meet, exceed or miss market expectations.
Sometimes it can be difficult to measure how well a security system is working. “You can’t measure crimes that aren’t committed,” says Steve Reed, security director at Arden Fair Mall in Sacramento, Calif.
The 1995 bombing of the Alfred P. Murrah Federal Building in downtown Oklahoma City, OK, changed the state of Oklahoma and the country as a whole forever, but it didn’t stop businesses and families from calling it home, including GE’s new Oil & Gas Technology Center (OGTC), in Oklahoma City. Learn how the OGTC is a shining example of high-tech security with GE’s historically customer centered beliefs and strategy. Also in this issue: why smart cards are increasingly being embedded into mobile devices and wearables, what role certifications play in your career, and much more!