After 20 years spent focusing on financial crimes investigations in the Secret Service, Phil Hopkins, Vice President of Global Security at Western Union (WU), found transitioning to the financial area of the private sector to be pretty painless.
Monitoring emerging trends, customer likes and dislikes, and understanding unmet customer needs can determine how rapid a rate of incline or decline your business experiences. Companies spend millions of dollars conducting surveys of customers, potential customers, industry experts and key opinion leaders to determine if their products or services effectively meet, exceed or miss market expectations.
Sometimes it can be difficult to measure how well a security system is working. “You can’t measure crimes that aren’t committed,” says Steve Reed, security director at Arden Fair Mall in Sacramento, Calif.
What does Dr. Park Dietz, one of the world’s foremost forensic psychiatrists, want you to know about mitigating workplace violence? Read his guide on warning signs and prevention, along with features and columns on RFID technology, mobile credential standards, security convergence, CSO interview questions and more in our February 2017 edition of Security magazine.