After 20 years spent focusing on financial crimes investigations in the Secret Service, Phil Hopkins, Vice President of Global Security at Western Union (WU), found transitioning to the financial area of the private sector to be pretty painless.
Monitoring emerging trends, customer likes and dislikes, and understanding unmet customer needs can determine how rapid a rate of incline or decline your business experiences. Companies spend millions of dollars conducting surveys of customers, potential customers, industry experts and key opinion leaders to determine if their products or services effectively meet, exceed or miss market expectations.
Sometimes it can be difficult to measure how well a security system is working. “You can’t measure crimes that aren’t committed,” says Steve Reed, security director at Arden Fair Mall in Sacramento, Calif.
Edward Snowden may have the reputation as the most infamous insider threat in recent history, but he’s not the only one who used his job and company resources to commit a crime. Learn why insider threat programs are necessary to allow the organization to prevent, detect, respond to and deter insider threats. Also in this issue: how security professionals can prevent workplace bullying, how mass notification is becoming part of the essential infrastructure of enterprises, and much more!