After 20 years spent focusing on financial crimes investigations in the Secret Service, Phil Hopkins, Vice President of Global Security at Western Union (WU), found transitioning to the financial area of the private sector to be pretty painless.
Monitoring emerging trends, customer likes and dislikes, and understanding unmet customer needs can determine how rapid a rate of incline or decline your business experiences. Companies spend millions of dollars conducting surveys of customers, potential customers, industry experts and key opinion leaders to determine if their products or services effectively meet, exceed or miss market expectations.
Sometimes it can be difficult to measure how well a security system is working. “You can’t measure crimes that aren’t committed,” says Steve Reed, security director at Arden Fair Mall in Sacramento, Calif.
Led by CEO Al Grasso, The MITRE Corporation is paving the way to practical solutions for critical challenges in the U.S. while helping to foster talent, innovation and security for future generations. Learn more about this organization’s methods and mentorship in the October issue. Other topics in the October issue include profiles on the Port of Los Angeles and Seattle Children’s Hospital, 4K video surveillance tips and technology, security career advice and more.