After 20 years spent focusing on financial crimes investigations in the Secret Service, Phil Hopkins, Vice President of Global Security at Western Union (WU), found transitioning to the financial area of the private sector to be pretty painless.
Monitoring emerging trends, customer likes and dislikes, and understanding unmet customer needs can determine how rapid a rate of incline or decline your business experiences. Companies spend millions of dollars conducting surveys of customers, potential customers, industry experts and key opinion leaders to determine if their products or services effectively meet, exceed or miss market expectations.
Sometimes it can be difficult to measure how well a security system is working. “You can’t measure crimes that aren’t committed,” says Steve Reed, security director at Arden Fair Mall in Sacramento, Calif.
Start off the new year with an exclusive look at the innovative security technology in the U.S. Bank Stadium in Minneapolis in our annual Security Technology & Innovations Report. This issue also includes guides for retail security leaders on video surveillance techniques, tips for retrofitting your access control systems, and recommendations for the new U.S. president on cybersecurity and terrorism.