A decade-long employee pled guilty to stealing almost $1.7 million in funds from the law firm for the last eight years of her employment.

A small, private college in Ohio, Cedarville University implemented its Caring Well, Staying Well plan to help students return to campus safely amid the COVID-19 pandemic. In addition to mandating masks, coordinating outdoor and virtual worship services and other initiatives, Cedarville University deployed Wi-Fi based occupancy sensors to help students and staff reduce crowds and maintain social distancing at its on-campus dining facilities.

Contact center call volumes will vary from industry to industry and from month to month, but the general trend is steeply upward.  Adding new agents isn’t the only or even the most efficient way that contact center managers can respond to the great COVID crunch of 2021. A properly deployed Interactive Voice Response system can make workloads manageable for agents while keeping customers from long and frustrating minutes on hold. Still, new options for callers may correspond to new opportunities for attackers. 

Fraudsters are taking advantage of the pandemic and increasing the threat landscape for governments and enterprises around the world. Where are the threats coming from and can security leaders expect to see an elevated threat landscape into the future?

LexisNexis Risk Solutions unveiled findings on the current State of Fraud, detailing key fraud trends occurring in 2020 for organizations in the United States and Canada while also looking ahead at what to expect in 2021. The COVID-19 pandemic caused 2020 to be a year of unique circumstances and disruption to the global economy. One thing that has stayed the same is fraudsters' willpower to gain access to money and confidential information.