At the onset of the COVID-19 pandemic, millions of travelers and their families found themselves stranded and trapped as borders closed, flights were canceled, and restrictions and mandates were implemented in order to contain the spread of the virus. While On Call International (On Call) — a leader in travel risk management and assistance — regularly oversees hundreds of operations every month to protect organizations and their travelers, the COVID-19 outbreak significantly broadened the number of cases and nature of emergencies to which On Call responded. During the height of the pandemic, On Call’s Global Response Center teams helped manage more than 8,000 active cases and emergencies for travelers in need of assistance.
At the very heart of assisting travelers during this tumultuous time were members of On Call’s Global Response Center teams, who help facilitate and secure complex cases, helping to ensure travelers and their companions get the help they need, when and where they need it. The Global Security Team, in addition, supported On Call’s Medical and Transportation Teams, providing real-time, country-by-country intelligence on COVID-19 and corresponding travel restrictions. Both teams worked hand-in-hand to boost On Call’s operations and provide highly customized travel risk management services to assist travelers in need.