El Pollo Loco uses managed security services to reduce false alarm costs and boost overall security
The restaurant chain, El Pollo Loco, was looking for a way to cut false alarm costs and deter crime. The chain, with 198 restaurants, famous for its fire-grilled chicken, was spending thousands of dollars in annual false alarm penalties each year across its stores. In addition to false alarm fees, El Pollo Loco staff were dealing with alarm systems not working or failing.
When Louis Burke, Senior Manager, Safety & Loss Prevention, joined El Pollo Loco, he had to contend with numerous alarm management protocols as El Pollo Loco had half a dozen vendors for intrusion alarms. Every vendor had different terms of engagement and there was no way to hold anyone responsible even when the alarm systems failed.