60% of US businesses have adopted automation approaches across their networks
The time it takes to get engineers onsite (52% in the US and 42% globally), inadequate network monitoring (41% in the US and 36% globally) and a lack of in-house skill (40% in both the US and globally) are among the biggest challenges organizations face in resolving a network outage quickly, according to a recent study commissioned by Opengear, a Digi International company.
In addition, more than a quarter of respondents globally (26%) and in the US (25%) said their organization’s biggest priority when a network outage strikes is to get engineers onsite as fast as possible. However, reduced onsite workforces and a greater reliance on working from home has proven difficult to overcome. Other priorities included diagnosing issues quickly (40% in the US and 32% globally), informing customers (16% in the US and 20% globally) and putting in place measures to prevent it from happening again (16% in the US and 17% globally).