Despite that substantial investment, almost half (49 percent) of survey respondents are dissatisfied with the effectiveness of their SOC in detecting attacks. Of those who turned to a managed security service provider (MSSP), 58 percent rated their MSSP as ineffective.
The research also uncovered challenges with running an in-house SOC as well. Those organizations that run their SOCs internally struggle with significant staff burnout and turnover. Seventy percent of respondents agreed that their SOC analysts burn out quickly because of the high-pressure environment and workload, with information overload and chasing too many alerts as the main stressors.