Security Magazine logo
search
cart
facebook twitter linkedin youtube
  • Sign In
  • Create Account
  • Sign Out
  • My Account
Security Magazine logo
  • NEWS
    • Security Newswire
    • Technologies & Solutions
  • MANAGEMENT
    • Leadership Management
    • Enterprise Services
    • Security Education & Training
    • Logical Security
    • Security & Business Resilience
    • Profiles in Excellence
  • PHYSICAL
    • Access Management
    • Fire & Life Safety
    • Identity Management
    • Physical Security
    • Video Surveillance
    • Case Studies (Physical)
  • CYBER
    • Cybersecurity News
    • More
  • BLOG
  • COLUMNS
    • Cyber Tactics
    • Leadership & Management
    • Security Talk
    • Career Intelligence
    • Leader to Leader
    • Cybersecurity Education & Training
  • EXCLUSIVES
    • Annual Guarding Report
    • Most Influential People in Security
    • The Security Benchmark Report
    • The Security Leadership Issue
    • Top Guard and Security Officer Companies
    • Top Cybersecurity Leaders
    • Women in Security
  • SECTORS
    • Arenas / Stadiums / Leagues / Entertainment
    • Banking/Finance/Insurance
    • Construction, Real Estate, Property Management
    • Education: K-12
    • Education: University
    • Government: Federal, State and Local
    • Hospitality & Casinos
    • Hospitals & Medical Centers
    • Infrastructure:Electric,Gas & Water
    • Ports: Sea, Land, & Air
    • Retail/Restaurants/Convenience
    • Transportation/Logistics/Supply Chain/Distribution/ Warehousing
  • EVENTS
    • Industry Events
    • Webinars
    • Solutions by Sector
    • Security 500 Conference
  • MEDIA
    • Videos
      • Cybersecurity & Geopolitical Discussion
      • Ask Me Anything (AMA) Series
    • Podcasts
    • Polls
    • Photo Galleries
  • MORE
    • Call for Entries
    • Classifieds & Job Listings
    • Continuing Education
    • Newsletter
    • Sponsor Insights
    • Store
    • White Papers
  • EMAG
    • eMagazine
    • This Month's Content
    • Advertise
  • SIGN UP!
CybersecuritySecurity NewswireTop Guard and Security Officer CompaniesSecurity Leadership and ManagementSecurity & Business ResilienceAccess ManagementIdentity ManagementPhysical SecurityVideo SurveillanceCybersecurity News

New Research Finds Half of SOCs are Ineffective

How the Security Operations Center Can Create Customer Confidence
January 22, 2020
New survey data suggests that a new way of looking at SOC management is overdue.
 
The Respond Software and Ponemon Institute study says that the SOC is critical to working and performing in today’s digitized economy as a greater share of business operations and sensitive data is brought online, with 73 percent of respondents viewing their SOCs as crucial elements of their cybersecurity strategies.
 
The cost that organizations spend on their SOCs reflect this importance, as the research revealed that organizations spend on average $2.86 million annually on their in-house SOCs. Significantly, the cost balloons to $4.44 million annually if organizations outsource to a managed security service provider (MSSP), neutralizing any cost savings from outsourcing.

Despite that substantial investment, almost half (49 percent) of survey respondents are dissatisfied with the effectiveness of their SOC in detecting attacks. Of those who turned to a managed security service provider (MSSP), 58 percent rated their MSSP as ineffective.
 
Part of this dissatisfaction, it says, stems from the high cost of MSSPs; often twice the cost of staffing and managing a SOC in-house. A majority of the respondents (63 percent) are looking for a way out, including reviewing new vendors or bringing the SOC function in-house.

The research also uncovered challenges with running an in-house SOC as well. Those organizations that run their SOCs internally struggle with significant staff burnout and turnover. Seventy percent of respondents agreed that their SOC analysts burn out quickly because of the high-pressure environment and workload, with information overload and chasing too many alerts as the main stressors.
 
Larry Ponemon, chairman and founder, Ponemon Institute, said: “This study highlighted many of the challenges and perceptions regarding company SOCs, including the substantial impact and cost of personnel for in-house SOCs. Many organizations thus turn to outsourcing, but 58 percent find their MSSPs to be either ineffective or only moderately effective. This creates a conundrum that suggests a third-way solution is necessary.”
 
The full report is available for download here.
KEYWORDS: cybersecurity Global Security Operations Center (GSOC) risk mitigation security operations center

Share This Story

Looking for a reprint of this article?
From high-res PDFs to custom plaques, order your copy today!

Recommended Content

JOIN TODAY
To unlock your recommendations.

Already have an account? Sign In

  • Security's Top Cybersecurity Leaders 2024

    Security's Top Cybersecurity Leaders 2024

    Security magazine's Top Cybersecurity Leaders 2024 award...
    Cybersecurity
    By: Security Staff
  • cyber brain

    The intersection of cybersecurity and artificial intelligence

    Artificial intelligence (AI) is a valuable cybersecurity...
    Logical Security
    By: Pam Nigro
  • artificial intelligence AI graphic

    Assessing the pros and cons of AI for cybersecurity

    Artificial intelligence (AI) has significant implications...
    Logical Security
    By: Charles Denyer
Manage My Account
  • Security eNewsletter & Other eNews Alerts
  • eMagazine Subscriptions
  • Manage My Preferences
  • Online Registration
  • Mobile App
  • Subscription Customer Service

More Videos

Sponsored Content

Sponsored Content is a special paid section where industry companies provide high quality, objective, non-commercial content around topics of interest to the Security audience. All Sponsored Content is supplied by the advertising company and any opinions expressed in this article are those of the author and not necessarily reflect the views of Security or its parent company, BNP Media. Interested in participating in our Sponsored Content section? Contact your local rep!

close
  • Sureview screen
    Sponsored bySureView Systems

    The Evolution of Automation in the Command Center

  • Crisis Response Team
    Sponsored byEverbridge

    Automate or Fall Behind – Crisis Response at the Speed of Risk

  • Perimeter security
    Sponsored byAMAROK

    Why Property Security is the New Competitive Advantage

Popular Stories

Rendered computer with keyboard

16B Login Credentials Exposed in World’s Largest Data Breach

Verizon on phone screen

61M Records Listed for Sale Online, Allegedly Belong to Verizon

Security camera

40,000 IoT Security Cameras Are Exposed Online

Fountain pen

Trump Administration Executive Order Changes Cybersecurity Policy

Security’s 2025 Women in Security

Security’s 2025 Women in Security

2025 Security Benchmark banner

Events

July 17, 2025

Tech in the Jungle: Leveraging Surveillance, Access Control, and Technology in Unique Environments

What do zebras, school groups and high-tech surveillance have in common? They're all part of a day’s work for the security team at the Toledo Zoo.

August 7, 2025

Threats to the Energy Sector: Implications for Corporate and National Security

The energy sector has found itself in the crosshairs of virtually every bad actor on the global stage.

View All Submit An Event

Products

Security Culture: A How-to Guide for Improving Security Culture and Dealing with People Risk in Your Organisation

Security Culture: A How-to Guide for Improving Security Culture and Dealing with People Risk in Your Organisation

See More Products

Related Articles

  • coronavirus

    New Poll: Half of Americans are Self-Quarantining

    See More
  • 20% of americans are optimistic about their job security

    New research finds only 23% of Americans optimistic about the country's future

    See More
  • Business meeting

    Research finds Security Professionals are Skeptical About Cybersecurity Vendor Claims

    See More

Related Products

See More Products
  • 9780367221942.jpg

    From Visual Surveillance to Internet of Things: Technology and Applications

  • 9780367259044.jpg

    Understanding Homeland Security: Foundations of Security Policy

  • 9780815378068.jpg.jpg

    Biometrics, Crime and Security

See More Products
×

Sign-up to receive top management & result-driven techniques in the industry.

Join over 20,000+ industry leaders who receive our premium content.

SIGN UP TODAY!
  • RESOURCES
    • Advertise
    • Contact Us
    • Store
    • Want More
  • SIGN UP TODAY
    • Create Account
    • eMagazine
    • eNewsletter
    • Customer Service
    • Manage Preferences
  • SERVICES
    • Marketing Services
    • Reprints
    • Market Research
    • List Rental
    • Survey/Respondent Access
  • STAY CONNECTED
    • LinkedIn
    • Facebook
    • YouTube
    • X (Twitter)
  • PRIVACY
    • PRIVACY POLICY
    • TERMS & CONDITIONS
    • DO NOT SELL MY PERSONAL INFORMATION
    • PRIVACY REQUEST
    • ACCESSIBILITY

Copyright ©2025. All Rights Reserved BNP Media.

Design, CMS, Hosting & Web Development :: ePublishing