Since the 1980s, businesses have developed formal ways of gauging, monitoring and pursuing excellence in manufacturing and operations, including the disciplines of Six Sigma, Kaizen, Operations Excellence and Total Quality Management. Delivering excellence in products and services is a common-sense, accepted business objective. But what is “excellence” in security?
Unfortunately, the answer to that question is elusive. There is no shared definition of excellence, quality or other key performance measures that would facilitate common, cross-industry benchmarks for security.