New research reveals that despite legislation created to stop the problem, around half of buyers suspected so-called “scalper” and “grinch” bots were snapping up in-demand goods before they could get them, forcing many to either pay inflated prices or use bots themselves in desperation.
The report, How are Bots Changing Buyer Behavior?, released by Netacea, surveyed more than a thousand people across the U.S. who regularly buy popular goods and services online. It reveals 47% of respondents believe bots have stopped them getting in-demand goods and services online. Many of those affected (58%) were trying to buy tickets for a live event, but buyers of fashion items (35%), consumer goods (39%) and travel (20%) also suspected high levels of interference.