American Travelers More Satisfied with Airport Security Compared to Last Year
While airport security officials announced a more “comprehensive” physical screening for some airline passengers in March, in general, Americans are growing more content with airport security.
A study by Travelers Leaders Group found that nearly 68% of those recently surveyed stated they are “satisfied” and only 14.9% said they are “frustrated” with airport security. The data also revealed a significant decrease in individuals aggravated by airport security wait times compared to one year ago, and there is a growing percentage of travelers enrolling in trusted traveler programs such as TSA PreCheck and Global Entry. The survey was conducted April 3 to April 30, 2017, and includes responses from 2,854 consumers throughout the United States.
Airport Security Satisfaction: When asked, “What is your level of satisfaction with airport security today?” 67.7% indicated they are satisfied and 17.4% stated they are neutral about today’s security measures – which is an improvement over last year.
|Neither satisfied nor unsatisfied||17.4%||19.4%||22.6%||23.3%||19.8%|
Overall Airport Security Wait Times: When asked, “With regard to how long it takes to get through airport security, are you…” nearly 52% of consumers polled are “OK with the amount of time it takes.” There was a significant drop in the percentage of those stating they are frustrated with how long it takes to get through security; just 4.7% of respondents noted frustration, compared to 13.9% in 2016.
|OK with the amount of time it takes||51.5%||52.3%||44.4%||39.6%|
|Wish it was somewhat quicker||43.8%||33.8%||44.5%||46.3%|
|Frustrated by the amount of time it takes||4.7%||13.9%||11.1%||14.1%|
Trusted Traveler Programs: When asked whether or not survey participants have enrolled in …
- Global Entry – 9% said “Yes” up from 18.6% in 2016.
- TSA PreCheck – 3% said “Yes” an increase from 32.4% last year.
- CLEAR – Only 2.1% indicated they have enrolled in CLEAR.
Expedited Screening: When asked, “Regardless of whether you have TSA PreCheck or not, do you think expedited screenings have made a significant difference in wait times at U.S. airports?” the percentage of those polled answering favorably has continued to steadily increase.
|Yes, I use it all the time||24.5%||20.3%||14.4%||7.6%|
|Yes, it’s reduced wait times for regular screening||34.6%||24.0%||26.1%||17.6%|
|I don’t know||25.7%||44.6%||45.1%||61.7%|
Eliminate One TSA Security Measure: With regard to TSA security screening at the airport, when asked, “Which of the following TSA security measures would you most like to eliminate?” the top responses were: “removing of shoes” (27.3%), “none, do not eliminate any security measures” (20.8%), “extensive pat-down” (19.7%) “limiting liquids in carry-on baggage” (19.2%), and “laptop removal” (6.0%).
- Shoe removal has been the top response the past four years in a row.
- Airline passengers who qualify for Global Entry and TSA PreCheck do not need to remove shoes, computers or 1-quart bag carrying liquids at 160 airports throughout the United States.