The Québec City Jean-Lesage International Airport caters to 11 airlines and serves 1.6 million passengers per year. The latest expansion beginning in 2006 increased the terminal’s capacity and helped to enhance the level of customer service, but it also led to an enhanced security and operations system that is driving both airport efficiency and safety.
Hewlett-Packard's third annual State of Security Operations Report 2016 found that security operations center maturity remains well below optimal levels, with 85 percent of assessed organizations falling below recommended maturity levels.
Building or upgrading a command center usually starts with facilities and equipment – ergonomic desks and chairs, LED displays and computers – as opposed to the content that supports the mission of command center staff.
Operators in the room are on their phones, either receiving or relaying information about security – physical and cyber-related events. Welcome to Exelon’s Security Operations Center (ESOC), with three entities: the ESOC, the Incident Command Center (ICC) and the Cyber Security Operations Center (CSOC).