Since the 1980s, businesses have developed formal ways of gauging, monitoring and pursuing excellence in manufacturing and operations, including the disciplines of Six Sigma, Kaizen, Operations Excellence and Total Quality Management. Delivering excellence in products and services is a common-sense, accepted business objective. But what is “excellence” in security?
Schools, businesses and enterprises across the world have experienced a paradigm shift since the terrorist attacks on Paris and Belgium. As active shooters and terrorists get more creative in choosing and evaluating softer targets, security leaders are striving to keep their enterprises safe and alert without damaging the culture.