It’s an ongoing and inevitable conundrum for security systems managers: not all end users are experts. When attempting to design surveillance systems, experimenting for novice-friendly systems can be expensive, either in propriety software, system downtime or help-desk calls.
In small and midsized businesses, the main end user could very well be the business owner, who is justifiably more focused on the continued success of his or her business than on learning a complicated surveillance and recording system.
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