Remember Cathy Cruz Marrero? No? Well, maybe you remember her starring role in what was probably the most viewed security video of 2011. While texting on her phone walking the Berkshire Mall in Wyomissing, Pa., she fell into a mall water fountain.
Global Security Operations Centers (GSOCs) are a valued necessity to support an enterprise’s global business goals and operations today, but building one requires buy-in, organization and insight from the enterprise’s internal and external customers, including its GSOC operators.