One thing is clear, successful help desks need to be highly focused on customer service, yet they can present a security risk for the same reason they are in business, helping a user, says Barb Filkins, SANS analyst and author of a report based on a recent survey. The only real way to solve the problem is to build security into the business of help desk.
While some have condemned U.S. National Security Agency monitoring activity, as described by fugitive Edward Snowdon, a bigger, real threat centers on intellectual property theft with America and its corporations most often the target.
There continues to be hundreds of bomb threats and incidents, especially at schools, public buildings and summer events. Most are false alarms but law enforcement must still respond in some way. And police and security officials also are implementing higher level precautions.
Commercial and retail end users will drive the growth of remote monitoring services in intelligent buildings, accounting for more than 80 percent of the $400 million market in 2016, according to IMS Research, now part of IHS Inc.
Four areas of security concern surveyed: national, personal, Internet and financial.
May 22, 2013
According to new research conducted by Unisys Corporation, security concern among Americans has declined for the second consecutive year to its lowest level since the company began tracking global security concerns in 2007.
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