As Hurricane Iselle barreled down on the island of Oahu in early August, Alexander Ubiadas was prepared. He had already invested in ruggedized security equipment at isolated facilities, built long-term recovery plans and worked with his staff to get facilities as ready as possible for the storm. Because while people might survive for a while without electricity, they truly need safe, clean water, no matter the weather.
Being a government organization that services every facet of the public, there is a whole host of different scenarios that take place on a daily basis,” says Kirk Simmons, Security Manager for Hennepin County in Minnesota. “There are occasions where people are getting their kids taken away from them or they’re being told they need to pay a lot of money in taxes. So, for them, it’s not a really pleasant experience all the time. So, as the security department, we want to ensure that employees and the people utilizing our services can do so in a safe manner. We’re there to protect them and make sure they do what they need to do and get home safely.”
At the heart of our mission at Southwest Airlines is an unrelenting dedication to deliver the highest quality of customer service in the industry. After all, we’re in the service and hospitality industry. Our purpose is to connect people to what’s important to them in their daily lives. In order for the security team to make a meaningful contribution to the success of the company, we can’t deviate from those core beliefs.” This is the mission statement of Vance Toler, the Director of Corporate Security for Southwest Airlines.
Since 1955 McDonald’s has been proud to serve the world some of its favorite food. Along the way, McDonald’s not only lived through history, but created it: from drive-thru restaurants, to Chicken McNuggets, to college credits from Hamburger University and much more.
Honeywell is a Fortune 100 diversified technology and manufacturing leader, serving customers worldwide with aerospace products and services; control technologies for buildings, homes and industry; turbochargers; and performance materials. With such diversity of opportunity at Honeywell, having the right controls and security in place is critical to long-term success.
Many organizations protect their cyber infrastructure by looking inward, focusing on their own networks and systems. They dedicate themselves to reducing the attack surface, assessing their vulnerabilities, and conducting system patching – all to continuously monitor their own networks.
And Duke’s security team assures it. “Thinking about the higher education and healthcare facilities at Duke, it is amazing what occurs on a given day. Students learn something that will change their life. Another person’s life will be saved at the hospital. A researcher will make a discovery that changes quality of life for others. There may be a wedding in the chapel. There is a high likelihood Duke will compete for or win a national sports championship. And we have celebrity speakers and lecturers visiting frequently. This is a very rewarding, exciting and dynamic environment,” Chief Dailey explains.
The nature of providing health care services is changing, particularly as the focus shifts from hospital-based care to providing care in more cost-effective settings. The introduction of the Affordable Care Act and other key drivers are making it increasing important for health care providers, and their supply companies, to reduce costs for customers and patients, says Greg Halvacs, the Chief Security Officer and Senior Vice President for Global Security, Flight Operations and Global Real Estate at Cardinal Health, a health care services company based in Dublin, Ohio.
In more than 5,300 AutoZone stores in the U.S., Puerto Rico, Mexico and Brazil, the number one job for AutoZoners is to provide “Wow! Customer Service.” And AutoZone’s security focus is no different, says Jerry Blum, Director of Security Services for AutoZone. The security team’s focus is on more than just customers. There are vendors, employees and other business partners, too.
What can enterprises across every sector learn from sporting event security? Start with planning, customer service and teamwork. Also, learn how Wal-Mart is boosting its associates’ emergency preparedness and how to outfit your in-house security officers. Read all of this and more in the July 2015 issue of Security.