Call center fraud is rising at an astronomical rate, increasing 113% in 2016, according to the 2017 Call Center Fraud Report by Pindrop Labs.
Pindrop found fraud rates increased 113% over the previous year. That has resulted in a fraud rate of 1 in 937 calls in 2016, compared to 1 in 2,000 calls in the previous year. And this problem has morphed from being a responsibility of the call center operations to one of IT security.