Preventing Loss and Preserving the Customer Experience
Retail loss prevention faces numerous challenges in a changing and dynamic retail environment.
Several years ago, an organized shoplifting ring near Buffalo, New York, stole millions of dollars in merchandise from big box stores such as Walmart, Sears, Home Depot, JoAnn Fabrics, Tops and Wegmans. The merchandise was sold to another criminal for 25¢ on the dollar. That criminal then sold the merchandise on eBay for about half of its retail value, primarily to out-of-state customers.
The ring continued – until the FBI found them. The FBI eventually convicted all of the participants and sent them to prison.