Between illnesses, family tension and medical bills, hospitals are already harbors for stress, and nothing escalates a stressful situation into a dangerous one faster and more unnecessarily than poor customer service, says Jim Sawyer, Director of Security Services for Seattle Children’s Hospital.
Healthcare security and life safety is “a constant balancing act between securing the facility and offering an open and caring welcome.” That’s consultant Tom Clancy’s sage advice. And an echo of Ohio Health’s Harry Trombitas’ experienced guidance: His security operation “values an open and welcoming atmosphere that focuses on outstanding patient care.
Emergency code terminology used to notify staff in healthcare facilities about an event that requires immediate action varies greatly from one facility to another in Pennsylvania. Healthcare facilities are encouraged to standardize codes for increased patient safety, according to a Pennsylvania Patient Safety Advisory article.
One in three U.S. hospitals reported an increase in violence and assaults in 2014 despite widespread rising security budgets, according to a survey of 380 hospital administrators, chief security officers and staff by Guardian 8 Corporation.
While security departmentsare more concerned with disruptions to patient care and C-level executives are focused on hospital administrations’ understanding of Centers for Medicare & Medicaid Services (CMS) regulations, but hospital security decision-makers are focused on patients’ and officers’ safety overall.
Healthcare security is changing. As more and more hospitals form or join health systems or implement the Affordable Care Act, the standardization of security officer services has many advantages. The need for greater value from service providers, more efficient programs, consistent protocols for staff and patients and an increasing focus on both safety and security are positioning standardization of security services as a critical solution for health systems.
When the security team at Palmetto Health Baptist, an acute care Medical Center in Columbia, S.C., invested in an upgrade to their surveillance cameras from black-and-white to color, they did so with the expectation that it would significantly improve the quality of video they were capturing.
Led by CEO Al Grasso, The MITRE Corporation is paving the way to practical solutions for critical challenges in the U.S. while helping to foster talent, innovation and security for future generations. Learn more about this organization’s methods and mentorship in the October issue. Other topics in the October issue include profiles on the Port of Los Angeles and Seattle Children’s Hospital, 4K video surveillance tips and technology, security career advice and more.