At Ann & Robert H. Lurie Children’s Hospital of Chicago, the pediatric teaching partner of Northwestern University Feinberg School of Medicine, being leaders in pediatric medicine, research, treatment, education and advocacy are the pillars of the facility’s mission statement.
Between illnesses, family tension and medical bills, hospitals are already harbors for stress, and nothing escalates a stressful situation into a dangerous one faster and more unnecessarily than poor customer service, says Jim Sawyer, Director of Security Services for Seattle Children’s Hospital.
Healthcare security and life safety is “a constant balancing act between securing the facility and offering an open and caring welcome.” That’s consultant Tom Clancy’s sage advice. And an echo of Ohio Health’s Harry Trombitas’ experienced guidance: His security operation “values an open and welcoming atmosphere that focuses on outstanding patient care.
Emergency code terminology used to notify staff in healthcare facilities about an event that requires immediate action varies greatly from one facility to another in Pennsylvania. Healthcare facilities are encouraged to standardize codes for increased patient safety, according to a Pennsylvania Patient Safety Advisory article.
One in three U.S. hospitals reported an increase in violence and assaults in 2014 despite widespread rising security budgets, according to a survey of 380 hospital administrators, chief security officers and staff by Guardian 8 Corporation.
While security departmentsare more concerned with disruptions to patient care and C-level executives are focused on hospital administrations’ understanding of Centers for Medicare & Medicaid Services (CMS) regulations, but hospital security decision-makers are focused on patients’ and officers’ safety overall.
What does Dr. Park Dietz, one of the world’s foremost forensic psychiatrists, want you to know about mitigating workplace violence? Read his guide on warning signs and prevention, along with features and columns on RFID technology, mobile credential standards, security convergence, CSO interview questions and more in our February 2017 edition of Security magazine.