At Ann & Robert H. Lurie Children’s Hospital of Chicago, the pediatric teaching partner of Northwestern University Feinberg School of Medicine, being leaders in pediatric medicine, research, treatment, education and advocacy are the pillars of the facility’s mission statement.
Between illnesses, family tension and medical bills, hospitals are already harbors for stress, and nothing escalates a stressful situation into a dangerous one faster and more unnecessarily than poor customer service, says Jim Sawyer, Director of Security Services for Seattle Children’s Hospital.
Healthcare security and life safety is “a constant balancing act between securing the facility and offering an open and caring welcome.” That’s consultant Tom Clancy’s sage advice. And an echo of Ohio Health’s Harry Trombitas’ experienced guidance: His security operation “values an open and welcoming atmosphere that focuses on outstanding patient care.
Emergency code terminology used to notify staff in healthcare facilities about an event that requires immediate action varies greatly from one facility to another in Pennsylvania. Healthcare facilities are encouraged to standardize codes for increased patient safety, according to a Pennsylvania Patient Safety Advisory article.
One in three U.S. hospitals reported an increase in violence and assaults in 2014 despite widespread rising security budgets, according to a survey of 380 hospital administrators, chief security officers and staff by Guardian 8 Corporation.
While security departmentsare more concerned with disruptions to patient care and C-level executives are focused on hospital administrations’ understanding of Centers for Medicare & Medicaid Services (CMS) regulations, but hospital security decision-makers are focused on patients’ and officers’ safety overall.
Consolidation and technological advances are changing the face of the guarding industry. How will this affect enterprise security leaders? Learn more about changes to the security officer services industry as well as the Top Guarding Firms Listing in the December 2016 edition. Also in this issue: a new financial focus on cybersecurity, what to do in your first three months as a new CSO, the ostrich style of security management, and more.