Recently I had a conversation with a CSO who discussed the disconnect between a technology vendor’s (manufacturer) product roadmap and his organization’s needs. “I go to these conferences and it seems they are creating solutions without any understanding of how we are organized, our organizational measures of performance, or our challenges with risk and resilience,” he said. “They create solutions that are looking for a problem to solve!”
This is not unusual. What is often misunderstood is the ecosystem in and around technology vendors and what is supposed to occur in those transactions of value.