“Our job is to provide exceptional care, service and quality through cost reductions, by performing more powerfully and continually refining our security and business acumen in parallel.”
“There is no longer a time in any field that you can be a good leader and be deficient in any area of managerial core competency. Leaders have to be comfortable being uncomfortable,” says Gordon Snow, chief of protective services for The Cleveland Clinic. “The environment is increasing in complexity. Education and training can provide you with many of the tools you need to make better decisions, but there isn’t always a formula to help you make the right decision. Leaders must continuously listen, learn and grow. Leadership is never about any one person, it is about having strong teams of leaders in various functions, pulling as one.”
Founded in 1921, The Cleveland Clinic is among the most revered brands in healthcare with more than 5.1 million yearly patient visits supported by more than 3,000 doctors and scientists. “The best part of my job is supporting those seeking to be the world leaders in medicine and patient care,” Snow says. “The culture here is to consistently raise the bar in clinical care, research and education, and we strive to support the mission by improving safety and security – world-class service for world-class care.”