Southwest Airlines, the airline known for making it fun to fly, has a director of corporate security who has created a vision and who successfully communicates it to his team. “Each employee [at Southwest Airlines] is expected to demonstrate include, a Warrior Spirit, a Servants Heart and a Fun LUVing Attitude,” says Vance Toler, director of corporate security. “This is the core of a Southwest employee. I would say my strongest quality is that I am a servant leader and that I truly care about my team. You have to spend time to get to know your employees on both a personal and professional level. Finally, you have to set expectations and hold people accountable and get excellent results. I do my best to uphold and achieve all of these traits, and while I may not always get it right, I never stop trying.”