Matt Marcon of MGM Communications in Glendale, Ariz., found that his customers needed a better intercom system. Marcon is a dealer who sells and installs communication systems for self-storage facilities, and he says the old-fashioned intercom systems – press a button and hope someone was there to respond – were hurting, not helping, his customers’ businesses.
So he reached out to Viking Electronics in Hudson, Wisc., and worked with them to come up with a system that would work best for Marcon’s clients. “Now we have a system that works with a regular phone,” Marcon says. “If someone is calling from the call box, the phone has a special ring tone.” Another special request from Marcon was to forward calls from the call box to multiple phone numbers.