The Covid-19 pandemic brought the sports and entertainment industry to a halt in 2020 and has been one of the sectors slowest to recover. Security leaders at Mercedes-Benz Stadium will talk about how they incorporated security technology to solve challenges in the current labor market, provide world-class customer service and improve operational efficiencies. Mercedes-Benz Stadium is at the forefront of deploying technology to enhance the guest experience through ticketless and cashless processes, as well as frictionless guest arrival and screening processes for fans attending events at the stadium.
- Recognize the need for security technology and its role in tackling pain points within an organization.
- Dissect the journey of choosing technology providers and selecting appropriate solutions.
- Describe how to implement technologies and solutions to improve operations and efficiencies.
- Determine how to validate the value and use of technology, including looking at quality control post-implementation.