How can you and your security team turn conflict and confrontations into an environment of cooperation and trust? The issues of diversity, ethnicity and cultural awareness and respect have never been more important than ever. Security officers are increasingly intervening and mitigating potentially violent situations that involve diversity, race and cultural awareness. Learn the best practices and skills to ensure that your team and enterprise offer a safe work environment that also emphasizes diversity, racial and cultural understanding.
- Explore the global history and the impacts of racism.
- Identify 15 verbal interventions and 10 non-verbal strategies for when you are in an escalated or sensitive situation.
- Determine the critical importance of follow-up and event resolution.
- Discuss strategies to make the security team an organizational leader, teacher and advocate for issues related to diversity.
Earn: 0.1 IACET CEU
BNP Media is authorized by the IACET to offer 0.1 CEU for this program.
Participants completing this course may be eligible to receive Continuing Professional Education credit or CPEs toward ASIS re-certification.