Recently, a senior attorney and three colleagues stole realms of confidential data from a global services company. This theft continued unabated for an extended period of time — until the company’s employee risk monitoring platform detected a reportable company policy event. The platform automatically sent a management alert about one lawyer’s driving under the influence arrest, which revealed misdemeanors for separate theft and fraud incidents. Following the platform’s compliant protocols, management investigated and uncovered both internal data theft and other internal culprits, terminating this employee and preventing further destructive activity.
This incident highlights how modern workforce complaint monitoring can deliver tangible benefits to companies and their workforce. With the explosion of technology and media use in the workplace comes a wave of new challenges for business leaders, who now must monitor employees for concerning behavior more closely than ever. Doing so is becoming increasingly important — and also more complicated.