Video surveillance helps car dealership avoid false damage claims

When a customer brings a vehicle into an auto service center, often times the vehicle has pre-existing damage, even as small as chips in the windshield and scrapes on the bumper. If a customer charges that the dealership caused the damage after the vehicle was brought in to be serviced, disputing the claim often is difficult and sometimes impossible, thus resulting in a settlement and costing the dealership thousands of dollars to fix an issue they did not cause.

To help dispute unwarranted claims, a video surveillance system was requested by a large East Coast dealership, Martin Honda, Mazda, Kia, to detect damage as vehicles enter the dealership’s service bay. One of the more challenging requests for this system was to design an application whereby virtually every angle of the vehicle could be caught on video surveillance in such a way that it could detect pre-existing damage on the vehicle.