Public safety communications technology should be trustworthy, be controllable and reduce user frustration, request first responders in a survey conducted by the National Institute of Standards and Technology (NIST) during the Voices of First Responders project, which reflects the input of 7,182 police, fire, emergency medical and 911 dispatch professionals from across the country.
Based on the responses of the polled first responders, NIST distilled the study data into six guidelines for future technology development, including: