Internal investigations are a necessary process in successfully combating threats to organizations such as cash and property loss and any disruptive employee behavior. But how do investigators solve these issues with time constraints, disgruntled employees and disruption to operations these investigations may cause?
In retail security, the investigative processes include conducting inventory shrinkage surveys, financial audits, and speaking with every employee in the department or area with access to or knowledge of who may have intentionally caused the theft, cash shortage or inventory shrinkage. The scope of this process is overwhelmingly broad and can be disruptive to operations, sales and employee morale. As investigative efforts continue, operations efficiency and employee cooperation tend to decrease at a faster rate than investigative progress can be achieved, resulting in a highly disrupted work environment. Employees, human resources and customers may become increasingly uncooperative as investigative measures lengthen, contributing to a counterproductive workplace environment.