As HID Global’s most recent survey shows, users’ perceptions about Physical Access Control Systems (PACS) have undergone a significant transformation from 2020 to the present. The pandemic paused our annual glimpse into user opinions about their daily PACS experiences before revealing a key new trend in 2022: a declining belief that current systems either meet or exceed requirements. More than half thought this was true in 2020, but in 2022, after more than a year of pandemic challenges and learnings, this figure dropped to 41%. Organizational practices have been fundamentally altered, and this has had big implications for how PACS solutions are specified and deployed.