Organized retail crime (ORC) increased across retail organizations, with retail shrink costing businesses $94.5 billion in losses in 2021.
Retail shrink, when taken as a percentage of total retail sales in 2021, accounted for $94.5 billion in losses last year, or an overall shrink rate of 1.44% — a decrease compared to the last two years, according to the National Retail Federation (NRF). The 2022 National Retail Security Survey, which was released by NRF and surveyed 63 retail leaders and security executives, found that organized retail crime, a critical component of that shrink, is a growing challenge both for retailers and the industry at large.